If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition and in their original packaging within 14 days of receipt. Please return items in a saleable, unworn and undamaged condition. Please also note that items must be returned with all barcode tags and labels intact.
We strongly recommend using a trackable method to send items back to us, such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives you a parcel tracking number.We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost in the post, by enabling you to claim from your chosen delivery company. Please keep a safe note of your returned parcel’s tracking number.
Returns fees are the buyer’s responsibility unless the goods are faulty or have been sent incorrectly.
Earrings are non-returnable items.
Refunds for returned item(s) will be made within 7 days of receiving postage.
Please note all transactions are made via Paypal and so they take a refund fee of 0.2% – 2.4% depending on amount.
Please do provide any information relevant to your decision for returning or cancelling your purchased item(s) in the form sent with your order.